General and Service Terms

These terms apply to all offers, agreements, and services provided by GymNest.

Quotations are non-binding and valid for the period stated in the quote. GymNest may correct obvious errors or mistakes in offers.

All prices include VAT unless stated otherwise.

Orders are processed after payment confirmation. For custom products or service projects, an advance payment may be required.

Delivered products remain the property of GymNest until full payment has been received.

Delivery times are indicative and may vary due to availability, transport, or external circumstances.

Risk transfers to the customer upon delivery at the specified address or upon actual receipt.

Consumers generally have a 14-day withdrawal period for online purchases, starting from receipt of the product.

During this period, the product may be inspected as in a physical store; use beyond what is necessary may lead to a deduction for diminished value.

Returns must be reported in advance and sent back complete, preferably in original condition.

Direct return shipping costs are borne by the customer unless agreed otherwise.

Exceptions to withdrawal include custom-made products, made-to-measure configurations, and sealed goods that cannot be returned for hygiene or health reasons once unsealed.

For consumers, legal warranty rights apply: products must conform to what can reasonably be expected.

Visible defects or inaccuracies must be reported as soon as possible and within a reasonable period after discovery.

If a complaint is justified, GymNest will, where reasonable, provide repair, replacement, or an appropriate (partial) refund.

Where an additional manufacturer or supplier warranty applies, that third-party warranty is subject to its own terms and does not limit statutory consumer rights.

GymNest provides installation and laying services according to the agreed scope and schedule.

The customer must provide an accessible and suitable workspace, including clear access, suitable subfloor, and required facilities.

Additional work outside the agreed scope may be charged separately.

GymNest may engage carefully selected third parties or partner craftsmen and remains the primary point of contact unless agreed otherwise in writing.

To the extent permitted by law, GymNest is not liable for indirect damages, consequential damages, loss of profit, or damage resulting from improper use.

Total liability is limited to the invoice amount of the relevant order, unless mandatory law provides otherwise.

In cases of force majeure, including supplier disruptions, transport issues, illness, government measures, or other circumstances beyond reasonable control, GymNest may suspend performance or adjust the agreement without liability for damages.

Complaints about products or services can be submitted using the contact details on the website.

GymNest aims to provide a substantive response to complaints within 14 days.

All agreements are governed by Dutch law. Disputes are submitted to the competent court in the Netherlands, unless mandatory consumer law provides otherwise.